Frequently Asked Questions (FAQ)
Welcome to the Speed Lab Simulators FAQ page — your go-to resource for everything related to racing simulators, motion platforms, and sim racing accessories.
We want you to feel confident before, during, and after your purchase, so here are answers to the most common questions from our customers.
About Speed Lab Simulators
Q: What is Speed Lab Simulators?
A: Speed Lab Simulators is your online destination for high-performance racing simulator setups and components. We specialize in premium motion rigs, cockpits, steering systems, and pedals from trusted brands like Next Level Racing and Advanced Sim Racing — all designed to deliver the most realistic racing experience possible.
Q: Are your simulators suitable for beginners or just advanced sim racers?
A: Our simulators are designed for all levels of racers. Whether you’re new to sim racing or a professional driver looking to train off-track, we offer packages that fit every skill level and budget.
Q: Do you sell complete bundles or just parts?
A: Both! We offer complete plug-and-play simulator bundles as well as individual components. That means you can start small and upgrade later — or go straight to a full professional setup.
Compatibility and Performance
Q: Will these simulators work with my console or PC?
A: Yes. Most of our rigs and accessories are compatible with PlayStation, Xbox, and PC. Each product page clearly lists compatibility details, so you can match your gear with your preferred platform.
Q: Can I use a VR headset or triple-monitor setup with your simulators?
A: Absolutely! Many of our cockpits support triple-monitor stands, and all major motion rigs are compatible with VR systems for a fully immersive experience.
Q: What kind of space do I need for a simulator setup?
A: Most setups fit comfortably in a standard 6×8 ft area. If you’re adding motion or triple screens, plan for a bit more space to move freely around your simulator.
Ordering and Payment
Q: How do I place an order?
A: Simply browse our products, add your favorites to the cart, and check out securely through our website. If you’re not sure which simulator is right for you, our team is happy to help with recommendations before you order.
Q: What payment options are available?
A: We accept major credit and debit cards, PayPal, and other secure online payment methods. Financing options are also available on select products through our trusted partners.
Q: Can I cancel or change my order?
A: Orders can be updated or canceled before they ship. Please contact us as soon as possible if you need to make changes.
Shipping and Delivery
Q: How long does shipping take?
A: Orders are processed within 3–5 business days, and shipping typically takes 3–7 business days within the U.S., so total delivery time is usually 6–12 business days.
Q: Do you offer free shipping?
A: Yes! We offer free shipping within the continental U.S. on most of our simulator packages and accessories. Some oversized or special-order items may require a separate shipping quote.
Q: Can you ship internationally?
A: We currently ship within the United States. For international orders, please contact our support team for a custom quote.
Assembly and Support
Q: Is setup difficult?
A: Not at all. Each simulator comes with detailed instructions and video assembly guides. Most customers are up and running in about an hour. Need help? Our support team can guide you step-by-step.
Q: Do you provide support after purchase?
A: Yes! We stand behind every product we sell. You can reach our support team anytime for help with assembly, calibration, or choosing compatible upgrades.
Q: Can I upgrade my simulator later?
A: Definitely. Our rigs are modular, so you can add motion systems, better pedals, new steering wheels, or accessories as your setup evolves.
Returns and Warranty
Q: What is your return policy?
A: We offer a 30-day return policy on most new, unused products in original packaging. Some items (like motion platforms) may have brand-specific policies — please review our Return Policy. page for details.
Q: Are products covered by a warranty?
A: Yes. All products come with the manufacturer’s original warranty, covering defects in materials or workmanship. Warranty periods vary by brand.
Contact Us
Still have questions?
Our expert support team is ready to help.
Trade Name: Speed Lab Simulators
Phone: +1800-618-4391
Email: support@speedlabsimulators.com
Address: 10420 S. Ridgeview Road, Unit 2024, Olathe, KS 66061, United States.
Business Days: Monday – Friday
Business Hours: 9:00 AM – 6:00 PM (U.S. Central Time, CST)
Closed: Saturday, Sunday, and U.S. Federal Holidays.
At Speed Lab Simulators, our mission is to bring the thrill of real racing into your home or training center — with quality gear, honest advice, and dedicated support every lap of the way.